a. Standard Return Window – Products can be returned within 7 days from the date of delivery.
b. Prescription Change – If your doctor changes your prescription, you may return the unused products anytime, provided you share the updated prescription with us.
c. All returns are subject to approval after verification by Sayacare.
Conditions for Return:
a. Products must be:
i. Unopened, unused, and in their original packaging with intact labels and batch details.
ii. Free from tampering, damage, or storage mishandling (e.g., exposure to moisture or heat).
b. The product must match the batch code and expiry date of the item originally sold by Sayacare.
c. Returns are accepted only for items purchased directly from Sayacare with proof of purchase.
Return Process:
a. Initiate Request – Contact our customer support team via [email/phone] with your order number, reason for return, and any supporting documents (e.g., updated prescription).
b. Approval & Pickup – Our team will review your request and arrange pickup or provide the return address.
c. Verification – Once received, products undergo quality, authenticity, and condition checks at our warehouse.
Refunds Policy:
Refund upon cancellation:
If you cancel the order, the refund is initiated immediately. In such cases money will reflect in your source account in 2-7 days. Further details according to the mode of payment is as follows-
i. For UPI Payments- 5 working days
ii. For Card payment - 7 working days
iii. For Net Banking Payment - 10 working days
Refund upon returns:
The refund will be credited only when our internal team has verified the products returned to us. If any items are found to be not in the condition or count as claimed when return was booked, the refunded amount may vary.
The refund will be initiated within 8-10 days from return pickup. Once verified the refund will be processed and shall be reflected in your bank account in 2-7 days.
